1. RESERVATION PROCEDURES
All business between R.S.I. and its clients will take place via e-mail or by fax. Verbally booking will not be accepted. The R.S.I. final booking confirmation for your clients travel arrangements will be sent within 24 hours.

2. PAYMENT POLICY
The total of the booking must be paid 15 days prior client’s arrival. If payments are not received within the terms above mentioned, R.S.I. is entitled to cancel the booking. Under exceptional circumstances additional deposits may be required and they will be indicated at the time of the final confirmation by R.S.I.
For last minute bookings, only full prepayment by credit card can be accepted. R.S.I. must receive copy of the bank transfer per each reservation.
 
2.1. Payment by Credit Card
Payments by credit card must be accompanied by a signed authorization form, a copy of the credit card front/back and ID. It is possible to print out the credit card authorization form from our web site. You can fax them at +390644249616. A credit card commission of 1,5% will be added to the total amount of the booking.

2.2. Payment by Bank Transfer
Bank account details:
ACCOUNT HOLDER: R.S.I. srl
BANK NAME: Unicredit Banca - Agenzia n° 13 - Piazza Lecce, 8 - 00161 Roma
ACCOUNT NUMBER: 2792140
SWIFT CODE: BROMITR1713
IBAN (International Bank Account Number): IT 83 V 03002 05212 000002792140

3. RATES
All rates are stated in Euro and inclusive of VAT. Rates are net.  

4. CANCELLATION POLICY

4.1. Cancellation by the clients

• Cancellations must be made via e-mail the following conditions will apply:
• More than 3 days prior client’s arrival: Full refund
• 3 working days prior client’s arrival: 100% of the total amount

If additional penalties are applied, due to different suppliers policy, you will be informed via email. Any cancellation on event, theatre, concert, special interest, activity and attraction tickets/passes attracts a cancellation fee of 100%. When cancelling the booking you will be notified via email of the total cancellation fees. Once your holiday has commenced, no refund will be made.

4.2. Cancellation by R.S.I.
As mentioned in the payment policy R.S.I. is entitled to cancel the booking if payments are not received within the terms above-mentioned. Notice of cancellation will be made by e-mail.

5. CHANGES

5.1. Changes by clients
Any change is possible, without any penalty, within 03 days prior customer’s arrival.

5.2. Changes by suppliers
R.S.I. is not responsible for hotel overbooking and for any compensation it may be requested for the inconvenience of being relocated in another hotel.

6. UNUSED TOUR SERVICES & ACTIVITIES
R.S.I. is not responsible for any unused portions of your trip or tour services and will not refund any money. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no money will be refunded.

7. COMPLAINT POLICY
R.S.I. must be informed in writing by clients about any complaints that may occur during their stay. If clients fail to inform R.S.I., R.S.I. is not responsible for the consequences of the complaints. R.S.I. will only take into consideration complaints made no later than 4 weeks days after the client’s departure.  In the unlikely event of any legal dispute the competent court is deemed to be where the organization has its legal domicile, in this case in Rome.

8. RESPONSIBILITY
R.S.I. is responsible to you in making arrangements for the tour services offered, including transportation, sightseeing and hotel accommodation. The carries, hotels, and other suppliers providing tour services are independent contractors and are not agents, employees, or servants of, or joint venture with the Company. R.S.I. does not assume any liability whatsoever for damage, loss, injury, death, accident or delay to person or property due to an act of default by any hotel, carrier, restaurant, or other person rendering any of the services included in the tour or by force majeure. R.S.I. reserves the right to make changes in the itinerary whenever the company deems it necessary for the comfort, convenience or safety of the participants and to cancel a tour at any time. No responsibility are assumed for any delay or damage due to illness, government restraints, labour disputes, machine breakdown, acts of terrorism, weather or any other causes beyond R.S.I.’ s control.